FAQ

Frequently Asked Questions (FAQ)

Welcome to UNFYT. Find answers to some of the most common questions about our products, orders, shipping, payments, returns, and exchanges.

1. What is UNFYT?

UNFYT is a Pakistan-based apparel brand offering stylish, comfortable, and everyday clothing designed for people who want to FIT DIFFERENT.

2. Where does UNFYT deliver?

We currently deliver orders across Pakistan.

3. How can I place an order?

Simply browse our website, select your preferred product and size, add it to your cart, and proceed to checkout. Enter your correct delivery details and complete your order.

4. Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

5. How long will my order take to arrive?

Delivery times may vary depending on your location and courier service. You will receive relevant order or delivery updates when available.

6. How can I track my order?

Once your order has been dispatched, tracking information may be provided through the contact details you provided at checkout.

7. What payment methods do you accept?

Available payment methods will be displayed at checkout. Payment options may vary depending on your location and our current payment services.

8. Can I order the wrong size and exchange it?

Please choose your size carefully using our size guide before placing your order.

Size mistakes are not eligible for return, exchange, or refund.

9. Can I return a product if I change my mind?

No. Change-of-mind returns or exchanges are not accepted.

Please make sure you are happy with your product selection before placing your order.

10. What if I receive a damaged product?

If you receive a damaged product, please contact us as soon as possible with your order number and clear photos/videos of the damage.

After verification, the order may qualify for a return and refund or another appropriate resolution.

11. What if I receive the wrong product?

If you receive an item different from what you ordered, please contact us with your order details and clear photos of the received product.

Once verified, the correct item will be resent to you.

12. How does an exchange work?

For an eligible exchange, the buyer must return the original item first.

The buyer is responsible for shipping charges for the exchange. The replacement item will be sent after we receive and verify the returned product.

13. Who pays the shipping charges for an exchange?

The buyer is responsible for shipping charges for exchanges.

14. How long does a refund take?

For an eligible refund related to a damaged or incorrect product, the refund will be processed within 5 working days after the issue has been verified.

The time for the funds to appear may depend on the payment method or financial institution.

15. Can I return a product because I don't like the color or style?

No. Returns or exchanges due to personal preference, change of mind, color preference, style preference, or fit preference are not accepted.

16. Can I exchange an item if I ordered the wrong size?

No. Size mistakes are not eligible for exchange, return, or refund.

We recommend checking our size guide carefully before ordering.

17. What condition must an item be in for an exchange?

The item should be returned in its original condition and should be unused and unworn, with original tags and packaging where applicable.

18. What should I do if I have a problem with my order?

Please contact UNFYT Customer Support with:

  • Your order number

  • Your name

  • Your contact details

  • A description of the issue

  • Clear photos or videos where applicable

Our team will review your request and guide you through the next steps.

19. Can I contact UNFYT before placing an order?

Yes. If you have questions about a product, size, order, or anything else, you can contact our customer support team before placing your order.

20. Where can I find UNFYT's policies?

You can review our website policies for more information about:

  • Privacy Policy

  • Shipping Policy

  • Return, Exchange & Refund Policy

  • Terms & Conditions

If you have a question that isn't answered here, please contact UNFYT Customer Support.

Contact UNFYT

UNFYT
Pakistan
Email: [Your Official Email Address]
Website: [Your Website URL]

UNFYT — FIT DIFFERENT