Returns & Exchange

Return, Exchange & Refund Policy

Last Updated: September 29, 2026

At UNFYT, we carefully check every order before dispatch. Please read our Return, Exchange & Refund Policy before placing your order.

1. Returns

Returns are only accepted in the following situations:

You received a damaged product.
You received the wrong product or an item different from what you ordered.

If your order qualifies for a return, please contact us as soon as possible after receiving your package. You may be asked to provide clear photos or videos showing the issue.

What Happens After Approval?

Once the returned item is received and the issue is verified:

If you received the wrong item, the correct item will be resent to you.
If the issue qualifies for a refund, the refund will be processed within 5 working days.

2. Exchanges

Exchanges are possible if you would like to exchange an eligible product.

For an exchange:

The buyer must return the original item first.
The item must be returned in its original condition, unused and unworn, with tags and packaging where applicable.
The buyer is responsible for all shipping charges related to the exchange.
The replacement item will be sent after we receive and verify the returned item.

3. Change of Mind & Size Mistakes

We do not accept returns, exchanges, or refunds for:

Change of mind
Incorrect size selected by the customer
Ordering the wrong size
Personal preference regarding fit, color, or style

Please carefully check our size guide before placing your order.

4. Conditions for Eligible Returns & Exchanges

To qualify for an eligible return or exchange, the product should:

Be unused and unworn, where applicable
Be in its original condition
Include original tags and packaging where applicable
Not show signs of washing, damage, alteration, or use

Products that do not meet these conditions may not be accepted.

5. Refunds

If your order qualifies for a refund due to a damaged or incorrect product, the refund will be processed within 5 working days after the issue has been verified.

The actual time for the refunded amount to appear in your account may depend on the payment method or financial institution used.